Airthereal Reviews

The item stopped functioning during the warranty period. Customer service was super quick to respond. Turns out the display was kaput. They’re sending me a new one, and I don’t even have to send the old one back.

When my hot water heater stopped working, they really went above and beyond to help me figure out how to fix it. And when that didn’t do the trick, they sent a replacement my way before I even had to ask. Thanks a bunch, folks!

Laura from customer service really came through when my package went missing. She stayed on top of things and communicated with me clearly and concisely.

This company is for real. I had an issue with my air purifier, and they got back to me right away. They sent a new filter and kept in touch with me afterward.

I really had a fantastic time dealing with customer support. Laura was super helpful in guiding me to choose the product that fits my needs best.

I've been with Airthereal for around five years now. Believe it or not, I actually won an aromatherapy diffuser from them. It's been just under a year since I got it, but I ran into an issue where it would shut off right after I turned it on. I shot a message to customer service, and Terry was the one who got back to me. To my surprise, she handled the issue like a pro. They sent me a replacement without any fuss. I even sent a video showing what was going on. No problems, no hassle—I'm really fond of this company. I've got five purifiers, three ozone machines, and one aromatherapy diffuser. After experiencing such great service, I can't see myself going anywhere else. Their customer service is simply outstanding. The machines they offer are top-tier. I keep my purifiers running all day, every day. With my COPD, these devices have kept me off oxygen for now. They really help reduce dust and clean the air better than anything else. I've been a loyal customer for five years, and in today's world, it feels like many companies don't care if they lose you. But this one treats you like family. I've never faced any issues with them. Their customer service is better than any other I've encountered. At 72 years old, I've dealt with a lot of companies, but nothing compares to this. I truly feel blessed.

I utilize the AH 1000 for ozonating my 25-gallon cold plunge, and it works wonders. Plus, the customer service is really impressive. I’d definitely recommend it!

I reached out to Airthereal with some detailed electrical inquiries regarding their MA10K-PRODIGI model. They responded to my queries in a professional manner, giving me just the info I was looking for. The support I received was truly outstanding!

We haven't put the product in place just yet, but the assistance we got was outstanding. Super helpful folks and quick replies!

My air purifier stopped working just before the warranty expired. Thankfully, the replacement process was a breeze. It was even better knowing I was chatting with a real person who actually followed up to see if I needed anything else after a bit of time passed. Honestly, I reckon most companies would’ve just left me hanging, hoping I’d forget about it. Once I sent over the required details, a new unit was shipped out within a week. The rep I dealt with, Terry, was super nice and really helpful. I’m curious to see how the product performs, but for now, I’d definitely suggest this company and their offerings.

I got quick and friendly assistance from Terry. Much appreciated!

I encountered a minor issue with the screen on my filter. It’s not quite serious enough to justify swapping out the whole unit, so they proposed sending me a new filter instead. Their replies were prompt, friendly, and straight to the point.

I had an issue with one of their ozone generators when the control knob popped off and went missing. Luckily, since it was still covered by warranty, I just shot them a quick email, and they sent a new knob straight to my door.

This item was just what I was after, so I ended up getting another one. The performance is fantastic. The only problem I encountered was with the initial one; the display numbers appeared to be somewhat faded.

Top-notch support from the team. I ran into a problem with my air filter after a few months of use - out of nowhere, the readings skyrocketed to over 300. I reached out to customer support, and they guided me through figuring out the issue, which involved taking apart the entire unit to clean a control panel. Not the best fix, but hey, it did the trick! They were super quick to respond and really helpful.